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September 24 , 2017 at approximately 1600 hrs , i went to your kiosk store at Highpoint shopping Center Maribyrnong , i ask the staff if i could have a look at one of the Rayban sunglasses and ask for the price . I could not understand what he was saying so i said to...
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#1105155
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They say that you can return or exchange your sunglasses within 90 days for a full refund, but they are quite obviously trained to automatically claim they have a scratch and tell you they can only refund half your money. I wore my glasses once; they were in their case...
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1.0
#1096517
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Bought sunglasses by paying 200$ and with in 11 months frame started to have cracks, I went to store to exchange before I complete 12 months. But I was shocked as they say they have some wrong item in their system for my purchase. I lost my bill but however they were...
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1.8
I liked
  • I can try before i buy
I didn't like
  • Poor customer service and fraudulent selling practices
  • Processing errors
#1070872
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Sunglass Hut - No refund

Sunglass Hut
#1056393
1.0
Details
I recently purchased a pair of sunglasses at cribbs causway bristol and at £133 they was not cheap and after 2 months or so they broke a lens popped out and they refused a refund customer services are no where to be seen or heard they're a appalling company and I will be taking my services elsewhere
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Sunglass Hut Gift Card Review

Sunglass Hut
#982912
1.0
Details
I purchased gift cards for someone who could use them. I returned for a full refund with my original receipt and card and was told I couldn't. I showed them their disclosure that stated Full refunds within 90 days no questions asked.
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Sunglass Hut Manager Review

Sunglass Hut
#961116
1.0
Details
The manager of the Macy's sunglasses Hut Scranton was dressed, spoke and acted unprofessional. Flirting is not acceptable when you charge the wrong price.
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Customer service
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Product or Service Quality
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I will never buy another pair of glasses from these people. I have bought several pairs (10+) of glasses from this store. Generally, like everyone, I break or loose them and have to buy a new pair. This time, I purchased for $370.00 a pair of Prada's. After a month,...
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1.0
#1053928
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I received a gift card and ordered sunglasses on their website yesterday. They zeroed out my gift card and charged the additional balance due to my Amex. Eight hours later, they sent me an email saying my order was cancelled with no explanation or confirmation that my...
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1.0
I didn't like
  • You sold glasses charged for them knowing you wouldnt ship order
#1037709
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Sunglass Hut - WORST SERVICE EVER
I had the unfortunate experience in dealing with the manager at the Bayshore location. My $700 Gucci's lost a screw out of one of the arms. When I went for a repair the manager refused to help me, even saying he wasn't allowed! He was very condescending and rude. It...
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Anonymous
Samantha06

I had the same problem today with the same manager! He is TERRIBLE. I called customer service in front of him and suddenly he was able to do something for me... has the receip...

Anonymous
Anonymous

***$395 dollar guccis

2.8
I liked
  • I can try before i buy
I didn't like
  • Manager
#1000375
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Husband got a gift card of $125. When checking out it acted like the wrong zip code had been entered (it hadn't) and the funds on the gift card disappeared. He has called for the past week except Christmas and Christmas Eve. Lies included sending a code to his email,...
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1.0
#982175
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I bought a $150.00 gift card for my boyfriend for Christmas to go towards his more expensive Mai Jims. When he attempted to use the card it only gave him an error stating the card was locked down due to recent activity. Customer service refused to fix this only ever...
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Anonymous
Anonymous

Given gift card, PIN came off when removing sticker. Sunglass Hut won't honor, lies upon lies just to find out someone internally USED the card after calling to complain. The...

Anonymous
Anonymous

We have the same issue. Was told they would sent a code to his email and to wait 24-48 hours. Was told a supervisor would call us back. Latest was it was sent to corporate and...

1.0
#979931
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Tried to place an online order with my SunGlass Hut gift card and a debit card. I accidentally entered the wrong digit for my debit card and it caused the whole transaction to be cancelled, BUT THEY KEPT THE FUNDS ON MY GIFT CARD AND SAID I HAD TO WAIT 48 HOURS TO GET...
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1.0
I didn't like
  • That they stole my money
#969465
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Ordered a pair a Ray Bans on Black Friday on line. Glasses were in stock and they took my $100. Fast forward to 12/1, received my glasses. But guess what, they were not Ray Bans! The packing slip indicated Ray Bans and I got crystal studded Gucci's........not even...
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1.0
I didn't like
  • Poor customer service and fraudulent selling practices
#968627
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