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Husband got a gift card of $125. When checking out it acted like the wrong zip code had been entered (it hadn't) and the funds on the gift card disappeared. He has called for the past week except Christmas and Christmas Eve. Lies included sending a code to his email,...
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1.0
#982175
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I bought a $150.00 gift card for my boyfriend for Christmas to go towards his more expensive Mai Jims. When he attempted to use the card it only gave him an error stating the card was locked down due to recent activity. Customer service refused to fix this only ever...
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Anonymous
Anonymous

Given gift card, PIN came off when removing sticker. Sunglass Hut won't honor, lies upon lies just to find out someone internally USED the card after calling to complain. The...

Anonymous
Anonymous

We have the same issue. Was told they would sent a code to his email and to wait 24-48 hours. Was told a supervisor would call us back. Latest was it was sent to corporate and...

1.0
#979931
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Tried to place an online order with my SunGlass Hut gift card and a debit card. I accidentally entered the wrong digit for my debit card and it caused the whole transaction to be cancelled, BUT THEY KEPT THE FUNDS ON MY GIFT CARD AND SAID I HAD TO WAIT 48 HOURS TO GET...
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1.0
I didn't like
  • That they stole my money
#969465
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Sunglass Hut Gift Card Review

Sunglass Hut
#982912
1.0
Details
I purchased gift cards for someone who could use them. I returned for a full refund with my original receipt and card and was told I couldn't. I showed them their disclosure that stated Full refunds within 90 days no questions asked.
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Sunglass Hut Manager Review

Sunglass Hut
#961116
1.0
Details
The manager of the Macy's sunglasses Hut Scranton was dressed, spoke and acted unprofessional. Flirting is not acceptable when you charge the wrong price.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Ordered a pair a Ray Bans on Black Friday on line. Glasses were in stock and they took my $100. Fast forward to 12/1, received my glasses. But guess what, they were not Ray Bans! The packing slip indicated Ray Bans and I got crystal studded Gucci's........not even...
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1.0
I didn't like
  • Poor customer service and fraudulent selling practices
#968627
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Ordered sunglasses. Never arrived bc on hold. Need credit card. Had to cancel order bc glasses wouldn't arrive on time. However the order placed seconds before it arrived no problem. The day after thanksgiving I ordered 2 more pair. Never arrived bc of credit card...
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1.0
#968280
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Recently purchase sunglasses from the Hut and reluctantly gave them my phone number. This was on a phone that sat dormant for two years. Within three days i have received over 514 phone calls from credit card companies, alcohol abuse counseling, and every lowlife...
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1.5
Sturbridge, Massachusetts
#936104
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I have been costumer for a long time, I lost my cleaning cloth went to the store and ask for one and they said they cant give me one. this is not what we expect from a luxury brand to be this cheap and not even giving one extra cleaning cloth. I will never be back...
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1.0
I didn't like
  • Poor customer service
#921056
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I ordered a pair of Maui Jim glasses as a birthday gift with "free 2 day shipping" from Sunglass Hut. When I received my order conformation the next morning, the order was wrong. Called customer service immediately to ask if they would send the correct glasses and was...
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h.kitchener
h.kitchener

Or, you could just go to a Dollar Tree store and get a nice pair for a dollar.

1.9
#905185
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I ordered a pair of Maui Jim glasses as a birthday gift the week before the occasion with "free 2 day shipping" advertised. All three orders were cancelled with no explanation. One representative told me that the reason was because my phone number is a different area...
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1.0
I didn't like
  • No resolution available
  • Poor customer service
  • No resolution
#889854
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Horrible company policies and business practices. I went into a Sunglass Hut store on 5/18/16 to make a purchase but they didn't have the pair I wanted in stock. The only employee in the store made the purchase online at Sunglasshut.com but he was brand new and...
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Anonymous
Anonymous

Any update from them? Because i am going through exactly the same Bs!!! Store rep ordered a pair for me, I changed my mind upon receipt of that pair and returned it to the on...

Anonymous
Anonymous

Update - Still haven't received refund check as of 6/24/16, I called support only to be told the refund check went out June 2nd, wait whattt?? I called on the 10th and was to...

1.0
I didn't like
  • Return policy
  • Refund policy
#863430
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