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Ordered sunglasses. Never arrived bc on hold. Need credit card. Had to cancel order bc glasses wouldn't arrive on time. However the order placed seconds before it arrived no problem. The day after thanksgiving I ordered 2 more pair. Never arrived bc of credit card...
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1.0
#968280
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Recently purchase sunglasses from the Hut and reluctantly gave them my phone number. This was on a phone that sat dormant for two years. Within three days i have received over 514 phone calls from credit card companies, alcohol abuse counseling, and every lowlife...
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1.5
Sturbridge, Massachusetts
#936104
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I have been costumer for a long time, I lost my cleaning cloth went to the store and ask for one and they said they cant give me one. this is not what we expect from a luxury brand to be this cheap and not even giving one extra cleaning cloth. I will never be back...
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1.0
I didn't like
  • Customer service
#921056
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I ordered a pair of Maui Jim glasses as a birthday gift with "free 2 day shipping" from Sunglass Hut. When I received my order conformation the next morning, the order was wrong. Called customer service immediately to ask if they would send the correct glasses and was...
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h.kitchener
h.kitchener

Or, you could just go to a Dollar Tree store and get a nice pair for a dollar.

1.9
#905185
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I ordered a pair of Maui Jim glasses as a birthday gift the week before the occasion with "free 2 day shipping" advertised. All three orders were cancelled with no explanation. One representative told me that the reason was because my phone number is a different area...
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1.0
I didn't like
  • No resolution available
  • No resolution
  • Processing errors
#889854
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Horrible company policies and business practices. I went into a Sunglass Hut store on 5/18/16 to make a purchase but they didn't have the pair I wanted in stock. The only employee in the store made the purchase online at Sunglasshut.com but he was brand new and...
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Anonymous
Anonymous

Any update from them? Because i am going through exactly the same Bs!!! Store rep ordered a pair for me, I changed my mind upon receipt of that pair and returned it to the on...

Anonymous
Anonymous

Update - Still haven't received refund check as of 6/24/16, I called support only to be told the refund check went out June 2nd, wait whattt?? I called on the 10th and was to...

1.0
I didn't like
  • Refund policy
  • Return policy
#863430
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I went in store and bought a nice pair of arming shades and got a 50$ credit . I went online and used the code of the 50$ to buy a pair of sunglasses for my girlfriend this is where is starts getting ugly; I had to call customer service because the item was...
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1.0
#862175
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If you want to save yourself a lot of trouble do not order from Sunglasshut. I placed an order for a pair of glasses for my husband as a birthday gift. Instead of brown/brown RayBan Wayfarer I received silver/gray RayBan Wayfarer. Called customer service to voice my...
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2.2
#820526
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ILLEGAL SALES PRACTICES BY SUNGLASS HUT. Few days ago, I've purchased 2 pairs of sunglasses from Sunglass Hut during the 70% off event after Black Friday. The only reason I bought one for myself was because the Prada one was for my dearest mother for Christmas. When I...
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Anonymous
Anonymous

Sunglass hut did the same BS to me. Bunch of minimum wage paid idiots. But then they want $15 an hour in new york... Are we going to get 2X the productivity also. NOPE. Losers

1.4
I didn't like
  • Illegal sales
#570810
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Sunglass Hut Gift Card Review

Sunglass Hut
#982912
1.0
Details
I purchased gift cards for someone who could use them. I returned for a full refund with my original receipt and card and was told I couldn't. I showed them their disclosure that stated Full refunds within 90 days no questions asked.
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Sunglass Hut Manager Review

Sunglass Hut
#961116
1.0
Details
The manager of the Macy's sunglasses Hut Scranton was dressed, spoke and acted unprofessional. Flirting is not acceptable when you charge the wrong price.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website