Husband got a gift card of $125. When checking out it acted like the wrong zip code had been entered (it hadn't) and the funds on the gift card disappeared. He has called for the past week except Christmas and Christmas Eve. Lies included sending a code to his email,...Read more
I bought a $150.00 gift card for my boyfriend for Christmas to go towards his more expensive Mai Jims. When he attempted to use the card it only gave him an error stating the card was locked down due to recent activity. Customer service refused to fix this only ever...Read more
Tried to place an online order with my SunGlass Hut gift card and a debit card. I accidentally entered the wrong digit for my debit card and it caused the whole transaction to be cancelled, BUT THEY KEPT THE FUNDS ON MY GIFT CARD AND SAID I HAD TO WAIT 48 HOURS TO GET...Read more
I didn't like
- That they stole my money
Sunglass Hut Gift Card Review
I purchased gift cards for someone who could use them. I returned for a full refund with my original receipt and card and was told I couldn't. I showed them their disclosure that stated Full refunds within 90 days no questions asked.
Sunglass Hut Manager Review
The manager of the Macy's sunglasses Hut Scranton was dressed, spoke and acted unprofessional. Flirting is not acceptable when you charge the wrong price.
Ordered a pair a Ray Bans on Black Friday on line. Glasses were in stock and they took my $100. Fast forward to 12/1, received my glasses. But guess what, they were not Ray Bans! The packing slip indicated Ray Bans and I got crystal studded Gucci's........not even...Read more
I didn't like
- Poor customer service and fraudulent selling practices
Ordered sunglasses. Never arrived bc on hold. Need credit card. Had to cancel order bc glasses wouldn't arrive on time. However the order placed seconds before it arrived no problem. The day after thanksgiving I ordered 2 more pair. Never arrived bc of credit card...Read more
Recently purchase sunglasses from the Hut and reluctantly gave them my phone number. This was on a phone that sat dormant for two years. Within three days i have received over 514 phone calls from credit card companies, alcohol abuse counseling, and every lowlife...Read more
I have been costumer for a long time, I lost my cleaning cloth went to the store and ask for one and they said they cant give me one. this is not what we expect from a luxury brand to be this cheap and not even giving one extra cleaning cloth. I will never be back...Read more
I ordered a pair of Maui Jim glasses as a birthday gift with "free 2 day shipping" from Sunglass Hut. When I received my order conformation the next morning, the order was wrong. Called customer service immediately to ask if they would send the correct glasses and was...Read more
I ordered a pair of Maui Jim glasses as a birthday gift the week before the occasion with "free 2 day shipping" advertised. All three orders were cancelled with no explanation. One representative told me that the reason was because my phone number is a different area...Read more
Horrible company policies and business practices. I went into a Sunglass Hut store on 5/18/16 to make a purchase but they didn't have the pair I wanted in stock. The only employee in the store made the purchase online at Sunglasshut.com but he was brand new and...Read more
I didn't like
- Return policy
- Refund policy
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