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?Hello my name is Kirsten Thoericht. I have been a customer of sunglass Hut for 3 years. The reason I choose Sunglass Hut was for its perfect pair promise. I thought the company had Integrity. Maybe it does and tonight was a highly untrained employee who in every way possible systems that The Sunglasses bought at S.H come with a license plate promise. Meaning once your car leaves property your stuck with what you purchased. This evening Saturday I went to the Sunglass hut in Wilmington NC in the independence Mall off oleander st. Jennifer the young lady working was happy to sell me new sunglasses but as soon as I told her I purchased a pair 2 1/2 weeks prior and wanted to exchange them the true sunglass hut revealed itself.

#1 S.H does not accept returns unless getting same or very simular glasses. The ones I picked were 125$ more than old pair.

#2. If the glasses have a defect , she is sorry but have to buy new glasses. Sunglass hut doesn't fix glasses.

#3 You can only return sunglasses if you have not worn them

This all comes from the mouth of employee. She also agreed that the polo glasses are not good sellers and Ralph lauren just buys off aliba and charges 100x. More and that glasses are cheap and made in china.Well what do you know. Real tiny. Made in china. I had my reciept the glasses were two weeks old and she stated I am stuck with them So I showed her the website and she states. Well that's not what my manager says. And I can take it up with her when she is working.Then says i am rude and very wrong with what is on the website of Sunglass hut and I should go because manager is not working and that I must have doctored up the site to say what I wanted it to say. I said look it up for yourself. And reply was only thing in looking up is mall security. I took the 2 week old glasses and said she needs to gyow up.

#1. Do you..S.H. Actually stand behind products.

#2. Do you take returns.

#3. Is it the norm to have employees so uneducated about proucts so they can keep customers frustrated and give up on return. Cause this is what is said by your staff

Please let me know what is truth because I will definitely let people know. This entire situation wasted my gas, time, energy, plus the frustration and feeling that I got screwed by Sunglass Hut and they just say what they have to. Please let me know if I can upgrade my Cheap made in china ralph lauren sunglasses that are ready to fall apart or sucks to be me. Bite the bullet cause we are Sunglass Hut.

Sorry to say it that way but I am tired of dealing with companies that sell Porshe style products and then play games if something goes wrong. I mean walmart is easier the deal with. The main reason to demand rectifying situation is the complete lack of employees knowledge of store motto and why peopke want to buy from sunglass hut.Then the fact that my time is useless. I dont want to deal with return etc. But now 2x and have to spend time wondering if she was right in her statement Sunglass Hut willl get over on me.

Please call me or email back. I want my faith in S H restored and I want to know they got me. Whether it's I broke um can I use my 50% off or these are defective can I upgrade what ever situation is. I want to know promise is kept. Look forward to rectifying this situation. Immediately and not having to share this on my blog, website, and instagram page. For a change I just want u to do whats right and make sure employeees are not this unaware cause its time consuming frustrating and costs me money.

Sincerely Kirsten

Reason of review: Return, Exchange or Cancellation Policy.

Location: 3500 Oleander Dr spc b, Wilmington, NC 28403, USA

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